Warranty Policy

Last updated: 24 May 2026

This Warranty Policy explains how warranty works on products bought from G11. G11 complies with applicable Kuwait law.

1. Manufacturer warranty

Manufacturer warranty applies where available. Where a product is covered by a manufacturer warranty, the manufacturer's terms and conditions apply.

2. G11 warranty

G11 does not provide an additional warranty unless this is clearly stated for a specific product or agreed in writing.

3. Your rights under Kuwait law

Nothing in this policy removes your rights as a customer under Kuwait law. Faulty items are handled according to Kuwait law — see our Returns Policy and Refunds Policy.

4. What warranty usually does not cover

Warranty generally does not cover normal wear and tear, damage from incorrect fitting or misuse, use of a part that does not match the vehicle, or not following manufacturer instructions for oils, lubricants, and filters. Professional fitting is recommended for technical parts.

5. Making a warranty claim

If you think a product is faulty or covered by warranty, contact us with your order number and a description of the problem. Please keep the item and any packaging or documents. We will help you and, where needed, guide you through the manufacturer's process.

6. Compatibility

To reduce the chance of a problem, please give us your car make, model, year, and engine size so we can help you choose the right part.

7. Contact us

G11 Company for Retail Sale of Auto Spare Parts and Accessories
Commercial Registration No.: 339479
Commercial License No.: 2011/156
Kuwait, Capital Governorate, Shuwaikh Industrial 3, Street 33, Plot 000097, Unit 2
Customer Support / Shop Calls: +965 9765 6406
WhatsApp Chat: +965 9959 9341
Email: info@g11kw.com
Website: www.g11kw.com