Refunds Policy

Last updated: 24 May 2026

This Refunds Policy explains how G11 handles refunds. Refunds are handled according to Kuwait law and product condition. It should be read together with our Returns Policy.

1. When a refund applies

A refund may apply when a returned item has been accepted under our Returns Policy — for example a wrong, damaged, or faulty item — in line with Kuwait law.

2. Refund method

Where a refund is due, it is normally made by the same payment method used for the order, or by another method agreed with you.

3. Refund timing

We process approved refunds as quickly as we reasonably can after the returned item has been checked. The time for the amount to reach you can depend on your bank or payment provider.

4. Amount refunded

An approved refund covers the price of the returned item. Delivery fees are refunded where the return is due to a G11 error, such as a wrong or faulty item.

5. Exchange or store credit

In some cases, and by agreement with you, a replacement or store credit may be offered instead of a refund.

6. Questions about a refund

If you have any question about a refund, please contact us — most cases are resolved quickly.

7. Contact us

G11 Company for Retail Sale of Auto Spare Parts and Accessories
Commercial Registration No.: 339479
Commercial License No.: 2011/156
Kuwait, Capital Governorate, Shuwaikh Industrial 3, Street 33, Plot 000097, Unit 2
Customer Support / Shop Calls: +965 9765 6406
WhatsApp Chat: +965 9959 9341
Email: info@g11kw.com
Website: www.g11kw.com