Privacy Policy

Last updated: 24 May 2026

This Privacy Policy explains how G11 collects, uses, and protects your information when you use our website, contact us, or buy from us. G11 complies with applicable Kuwait law.

1. Who we are

This website is operated by G11 Company for Retail Sale of Auto Spare Parts and Accessories, Kuwait. Our contact details are at the end of this page.

2. Information we collect

We collect only what we need to serve you well: your name, phone number, email, and delivery address; your vehicle details (make, model, year, engine size) so we can help with the right parts; your order history and payment status; messages you send us by WhatsApp, email, or our contact form; and basic website usage information collected through cookies (see our Cookie Policy).

3. How we use your information

We use your information to answer your questions and recommend parts, process and deliver your orders, handle returns, refunds, and warranty requests, contact you about your order, keep proper business records, and improve our website and service.

4. Sharing your information

We do not sell your information. We share it only with parties who help us run the business — for example delivery companies, payment providers, and the tools we use to operate the website and communicate with customers — and with authorities where the law requires it.

5. Storage outside Kuwait

Some of the tools and service providers we use may store or process information outside Kuwait. Where this happens, we take reasonable steps to keep your information protected.

6. How long we keep information

We keep your information for as long as we need it to serve you and to meet accounting and legal requirements, then remove it when it is no longer needed.

7. Cookies

Our website uses cookies to work properly and to understand how the site is used. You can accept or decline optional cookies. See our Cookie Policy for details.

8. Marketing messages

If we send you offers or updates — for example by WhatsApp or email — we do so only where you have agreed. You can opt out at any time.

9. Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to stop sending you marketing messages. Just contact us using the details below.

10. Keeping information safe

We use reasonable measures to protect your information. No system is perfectly secure, but we take care to handle your data responsibly.

11. Changes to this policy

We may update this policy from time to time. The current version is always shown on this page.

12. Contact us

G11 Company for Retail Sale of Auto Spare Parts and Accessories
Commercial Registration No.: 339479
Commercial License No.: 2011/156
Kuwait, Capital Governorate, Shuwaikh Industrial 3, Street 33, Plot 000097, Unit 2
Customer Support / Shop Calls: +965 9765 6406
WhatsApp Chat: +965 9959 9341
Email: info@g11kw.com
Website: www.g11kw.com